Entry Level Engineer II-VAS NOC Careers - MTN-Uganda

Duty Station: Kampala, Uganda

Reports to: Principal Engineer –VAS Solutions

MTN-Uganda

is the leading telecommunications Company in Uganda, providing payphone, fixed

lines, fax/data, internet and mobile services.

Job Summary: The Engineer II-VAS NOC will be responsible for

offering initial support and troubleshooting activities for all MTN-Uganda customer

complaints escalated by customer service and escalate incidents that require

the attention of high level support as well as ensure availability of VAS/IN

Infrastructure /Services through 24 hour Network Monitoring and timely

escalation of faults to respective Senior engineers.

Key Duties and Responsibilities: 

• The incumbent will ensure availability of
  
  VAS/IN Infrastructure /Services through 24 hour Network    


• Responsible for monitoring and timely
  
  escalation of faults to respective senior engineers.


• Perform initial support and troubleshooting
  
  activities for all customer complaints escalated by customer service and
  
  escalate incidents that require the attention of high level support.


• Compile fault updates and reports to
  
  management over service affecting faults.


• Coordinate the resolution of faults or
  
  escalated incidents until closure – also ensure timely communication to
  
  stakeholders in case of critical failures.


• Ensure that VAS/IN SLAs with subscriber
  
  operations department are met on a regular and     consistent basis.


• Responsible for the resolution of work orders
  
  as assigned.


• Ensure that all VAS/IN nodes are integrated
  
  into the available fault management tools.


• Ensure that all nodes for VAS/IN report
  
  statistical performance into FACTs or any other     available performance analysis tool.


• Actively participate in VAS/IN Projects as
  
  and when required.


• Actively participate in routine testing of
  
  all VAS/IN products to ensure optimal performance.


• In charge of the automation of those routines
  
  that can be automated.


• Perform any other duties as may be assigned
  
  from time to time

Qualifications, Skills and Experience: 

• The applicants for the MTN Engineer II-VAS
  
  NOC career opportunity must hold a Bachelor of Science degree in Electronics/ Electrical or
  
  Telecommunications Engineering.


• At least two years’ experience   in this area of specialization in
  
  telecommunications systems Operations.


• Proficiency in Microsoft Software (MS Excel,
  
  MS Project, MS Work, MS Power Point etc.).


• Experience in GSM/VAS/IN related network
  
  management processes.


• Excellent computing Skills (Linux/Unix basic
  
  skills, MS Office).


• Excellent report writing skills.


• Excellent interpersonal and communication
  
  skills.


• High levels of attention to detail.


• Excellent report writing and analysis skills.


• Ability to work with minimal supervision.


• Can-do attitude.


• Flexibility to do shift work.


• Proven ability to work long hours.


• Do emergency unscheduled work.

NB: Please note that presentation of false academic

documents and certification will lead to criminal prosecution.

Interested

candidates should send/deliver their Job Applications  with detailed CVs, certified copies of

academic certificates (originals are to be presented at the interview) and

names and addresses of three referees addressed to the: Recruitment Officer,

MTN- Uganda, P.O Box 24624, Kampala, (MTN Towers), Uganda.

Deadline: 2^nd March, 2016