IT Officer NGO Jobs - Infectious Diseases Institute (IDI)

Organisation: Infectious Diseases Institute (IDI)

Funding Source: Centers for Disease Control and Prevention (CDC)

Reports to: IDI IT Manager

The

Infectious Diseases Institute (IDI) is an international non-profit organization

which is a partnership of infectious diseases and public health specialists.

The overall objective of the IDI is to strengthen health systems with strong

emphasis on Infectious Diseases, through Research and Capacity Development. IDI

has five operational areas through which it works to achieve its mission:

Prevention, Care and Treatment; Training, Research and Laboratory services

(provided through a partnership with the Makerere University – John Hopkins

University Core Lab) and Outreach.

Infectious

Diseases Institute (IDI) received funding from Centers for Disease Control and

Prevention (CDC)/PEPFAR to implement a comprehensive HIV/AIDS services in the

mid-western Uganda Districts of Kiboga, Kibaale, Kyankwanzi, Hoima, Masindi,

Buliisa and Kiryandongo. The project is called “Accelerating Comprehensive

HIV/AIDS Service Delivery through Health System Capacity Building and Technical

Assistance of District Health Teams and Health Facilities in Western and West

Nile Regions in the Republic of Uganda under PEPFAR.”

Job Summary: The IT Officer will be responsible for the installation,

configuration, trouble shooting and maintenance of all computer, printers,

photocopiers and networks of the project in the West Nile region.

Key Duties and Responsibilities: 

• Control and maintain IT systems such as to
  
  minimize IT service downtime


• Quickly respond in an efficient and
  
  professional manner to all IT related requests and incidents


• Manage, update and maintain the IT inventory


• Actively participate in the development of IT
  
  policies, standard operating procedures and guidelines and infrastructure
  
  documents.


• In charge of the administration of an IT help
  
  desk through phone, email, IT requisition forms and a help desk
  
  application ensuring that calls logged by users are resolved in a timely
  
  manner.


• Develop, execute and test backup plans and
  
  restore procedures in accordance with the institute’s disaster recovery
  
  plan.


• Control of all IT related equipment through
  
  proper documentation of problem logs and audit trails


• Plan for technical IT solutions to suit the
  
  current and future institute needs


• Offer technical input in the technical
  
  evaluation of the IT products and services to be acquired by institute.


• Prioritize IT problems accordingly and
  
  provide regular updates on outstanding issues to those it may concern.


• Develop and implement IT asset inventory
  
  system including tracking, allocation, physical setup and removal of IT
  
  assets


• Plan for, implement and supervise preventive
  
  maintenance procedures on server room infrastructure and client end
  
  computing devices.


• In charge of the administration and
  
  maintenance of a Windows active directory domain infrastructure.


• Respond to and resolve IT service outages by
  
  determining the probable cause, contacting the service providers where necessary
  
  and escalating if necessary.


• In charge of the installation and maintenance
  
  of specialized hardware peripherals such as printers, scanners, data faxes
  
  etc.


• Implement Information Security controls using
  
  the IDI Information Security Policy


• Provide line supervision for IT interns as
  
  required


• Provide input towards determination of
  
  Information needs and implementation considerations, e.g., appropriate
  
  technology and budgets, for inclusion in project proposals related to IDI
  
  and supported projects


• Perform any other related duties as may
  
  reasonably be assigned by IDI Manager

Qualifications, Skills and Experience: 

• The applicant for the Infectious Diseases
  
  Institute (IDI) IT Officer career opportunity should preferably hold a Degree
  
  in Computer Science or a related subject from a recognized institution


• Professional IT Certifications, e.g.., CCNA,
  
  MCSE


• A minimum of two to four years’ experience in
  
  a busy IT environment.


• Broad technical knowledge in  nNetworking services such as DNS, DHCP,
  
  WINS, NetBIOS etc.


• Working knowledge in operation and
  
  maintenance of Microsoft Windows XP, Vista and Windows 7 based
  
  workstations


• Knowledge of operation and administration of
  
  Windows 2003 / 07 Server platforms


• Familiarity with Active Directory operations
  
  and SQL Server database management


• Familiarity with Backup and restore practices
  
  and procedures


• Working knowledge and understanding of Advanced
  
  IT security practices including Microsoft file permissions, password
  
  maintenance and physical security of devices


• Broad awareness of emergent technologies like
  
  latest Windows platforms


• Practical experience and skills in the rolling
  
  out and maintaining PC desktops running Microsoft Windows XP, Vista and
  
  Windows 7 in an Active Directory environment


• Practical experience and skills in the maintenance
  
  of Intel-based PC hardware and peripherals


• Previous exposure and experience in cloning
  
  PCs using current technologies


• Practical experience and skills in the installation,
  
  configuration and troubleshooting of network printing devices


• Possess administration skills in Microsoft
  
  Office Suite (2003 and above preferred) including Microsoft Outlook (2003
  
  and above preferred)


• Possess administration skills in Anti-virus
  
  software


• Possess administration skills in Internet
  
  Explorer 7.x and above


• Possess administration skills in Administration
  
  of directories of users and computers, password maintenance and profiles


• Possess administration skills in Managing of
  
  SQL Server databases


• Possess administration skills in Administration
  
  of backup and restore systems and procedures in a multi-server
  
  environment.


• Specific experience using Symantec Backup
  
  Exec 12 is preferred but not mandatory.


• Good troubleshooting and problem resolution
  
  of PC hardware, LAN and internet connectivity,  Login, file/printer access

All

suitably qualified and interested candidates should send their application cover

letters with a detailed CV, naming at least two professional referees to:

The

Human Resources Manager,

Infectious

Diseases Institute,

P.O.

Box 22418, Kampala, Uganda

NB: Only shortlisted candidates will be contacted for

interviews.

Deadline: 4^th March, 2016 by 5:00 PM