Organisation: Kimberly Ryan
Duty Station: Kampala, Uganda
Reports to: Branch Manager
Kimberly
Ryan provides an Outsourcing solution that not only exceeds your needs but
ensures Return on Investment. Their outsourcing services include; Employee
Outsourcing, Managed Payroll Services, Business Process Outsourcing and
Function Outsourcing. They would like to recruit for a valuable client that
offers pest control and hygiene services in Uganda.
Job Summary: The Sales & Administration Assistant will be responsible
for telesales in order to build on the efforts of the sales team by generating
leads for all Company services and products. You will be given a sales leads
target per month and will earn lead commission on the sales made. The incumbent
will also be responsible for providing administrative support to staff and
assuming clerical and reception duties for the Uganda office. These duties include but are not limited to:
general office administration and coordination, service planning and
scheduling, filing, and customer service tasks.
Key Duties and Responsibilities:
- Source for business opportunities and
generate sales leads. Ensure to meet the monthly sales leads targets - The incumbent will type correspondence,
reports, minutes and other documents as instructed - In charge of tendering & bidding; peruse
all local dailies for available tender opportunities, collate all relevant
documentation and make tender applications within expected timelines, and
make necessary follow ups - Participate in any sales and marketing
initiative that the Company may undertake in future - Assume all receptionist duties, attend to the
public, walk-in customers and refer them to appropriate staff members,
offer the necessary assistance - Manage/answer phone/switchboard, route calls,
and take messages in a manner that offers professional customer service.
Address all customer queries and concerns satisfactorily - Oversee the branch customer database in close
liaison with the Manager and Kenya office, and ensure regular update of
the portfolio maintaining high integrity & accuracy - Capture all service visits/cards in the
computer, make service bookings, undertake all necessary service
programming and planning - In charge of office documentation i.e.
filing, photocopying and sorting out of all relevant documents as required
by service teams, Manager or the Kenya office - Compile necessary statistical reports as
requested. - Distribute incoming mail and prepare outgoing
mail including bulk mail. - Oversee the general cleanliness of the office
by effective supervision of office cleaner/tea lady to ensure it remains
clean and free from clutter. Oversee the tea lady’s office duties ensuring
she prepares staff tea timely, etc - Order office supplies and monitor inventory.
- Maintain appropriate interpersonal
relationships with colleagues, peers, and consumers. - Assist with various program operations as
requested by the Manager - Maintain a register of all received customer
correspondence (letters / email, etc) and distribute them as well as make
daily follow-ups on outstanding cases. Generate a weekly report indicating
number letters/requests/enquiries as well as action status - Adhere to the Company policies as prescribed
in the You and company booklet - Comply with the work ethics and in particular
the Code of Conduct & health and safety requirements - Perform any other duties as instructed by the
Manager
Qualifications, Skills and Experience:
- The ideal candidate for the Sales &
Administration Assistant vacancy should preferably hold a Degree in a
Business field from a recognized institution - At least three years of office support and
administration experience - Telemarketing experience is an added
advantage - Good presentation skills
- Good problem solving skills
- Ability to work unsupervised
- Good documentation and record keeping skills
- Accuracy and attention to details
- Proven ability to interact with the business
at all levels, especially with clients and operations staff - Excellent analytical skills
- Good team player with strong verbal and
written communication skills - Proficiency in Microsoft Office, specifically
Excel Spread sheets is desired
All
suitably qualified and interested candidates are encouraged to send their
updated CVs including a working telephone contact via E-mail to:
recruituganda@kimberly-ryan.net. The subject of the E-mail should clearly be
labeled “Sales & Administration Assistant”
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