Organisation: Stanbic Bank
Duty Station: Kampala, Uganda
Stanbic
Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is
in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Business Banking Assistant will support the
Stanbic Bank Garden City branch in the provision of efficient support to the
Business Banker in managing the Business Banking portfolio for the branch
including but not limited to new account processing and account maintenance.
Key Duties and Responsibilities:
- Adhere to the service standards and provide
excellent customer service - Attend to Business customer queries,
complaints, referrals within set timelines and escalate those that cannot
be resolved to relevant departments - Customer retention through a comprehensive
on-boarding process, relationship management and portfolio management - Open business customer accounts on the system
within agreed time lines and in accordance with set procedures - Carry out a needs analysis for business
customers within the portfolio and match with an appropriate banking
solution - Manage loan processing including but not
limited to preparing loan applications, capturing loans on CRB and
generating reports; scanning, uploading and monitoring loan applications
on the DVU tracker - Educate customers regarding the parameters
and routine procedures governing commercial products, solutions and
service offerings
- Adhere to the Sales High 5 standards
- Generate leads and provide them to the
Business Banker and other sales staff as appropriate - Contribute to the achievement of sales and
customer retention targets by constantly monitoring the status of existing
accounts - Keenly analyze existing customer data to
identify business opportunities for additional facilities and/or solutions - Cross sell banking products to customers
within the portfolio
- Adhere to the KYC policies and guidelines for
both account opening and loan origination documentation - Maintain account opening documents and all
records in the portfolio in accordance to set procedure (i.e. locked away
and properly filed) - Adhere to operational and credit risk
management controls, policies and procedures. - Effect the opening and processing of account
related documentation by following up the status of transactions/account
applications/queries or requests with the relevant internal support areas
through to conclusion - Keenly check for completeness and
authenticity of loan documents for executive customers - Address audit/risk issues raised by auditors
within the portfolio by agreed timelines and as per laid down procedures
Qualifications, Skills and Experience:
- The ideal candidate for the Stanbic Bank
Business Banking Assistant Job should
hold a Bachelor’s degree in Business Studies or a related field
from a recognized university - A minimum of two years of sales experience in
branch banking - Previous experience in credit origination
- Previous experience running a small business
an added advantage - Broad working knowledge of Business Banking
value proposition - Broad knowledge and understanding of
financial statements - Sound knowledge of the bank’s practices,
policies and procedures - Knowledge of the risk management and credit
principles - Understand the interdependencies between
Personal and Business Banking - Working knowledge of Service standards
- Working knowledge of the Core banking system
- Good knowledge of commercial business banking
products and prices - Knowledge of competitor products and services
- Excellent analytical skills
- Good decision making skills
- Excellent selling skills
- Good communication skills
- Good negotiation skills
- Good numerical aptitude
- Good problem solving skills
- Basic computer skills
All
candidates who wish to join the one of Africa’s biggest Banking Groups,
Standard Bank in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
Deadline: 3rd February, 2016
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