Duty Station: Kampala, Uganda
Ericsson
is a world-leading provider of telecommunications equipment & services to
mobile & fixed network operators. Over 1,000 networks in more than 180
countries use Ericsson equipment, & more than 40 percent of the world’s
mobile traffic passes through Ericsson networks. Using innovation to empower
people, business & society, we are working towards the Networked Society,
in which everything that can benefit from a connection will have one. At
Ericsson, we apply our innovation to market-based solutions that empower people
& society to help shape a more sustainable world.
Job Summary: The Network Operations Manager will serve as the
focal point of all network assurance and service assurance activities. The
Network Operations Manager is responsible for the performance and daily
activities of 1st and 2nd level operations.
Key Duties and Responsibilities:
- Responsible for managing the Network
Operations Assurance, the organization and motivation of all Network
operations personnel. - Conduct or participate in recruitment
interviews for selection of personnel. - Recognize the training requirements for
personnel and give coaching where applicable. - Be responsible for the wellbeing of all staff
in terms of their working environment and conditions of employment. - Ensure that the operational team is
adequately staffed at all times. - Provide the Head of Operations Assurance with
operation reports on a scheduled basis. - Serve as the primary point of contact for all
network outages and incidences - Co-ordinate works between Network operations
team other operations work areas, customer and 3rd parties to ensure
smooth delivery of services to customer. - Head the Change Advisory Board (CAB)
- Act as customer interface for network
operational issues and building relationship with customer - Responsible for the operational team’s
performance. - Responsible for network performance as per
contractual KPI’s - Responsible to support full implementation of
processes and procedures in the operational team - Define and set up of resource management
operational routines based on main goals and priorities defined by
operations management. This includes definition of routines activities
within the operational team e.g. performance reporting, backup handling. - Responsible for the planning of human
resources within the operational team. - Responsible to define the reporting in
accordance with the contractual obligation, and to schedule for regular
collection of statistics. - Responsible for vendor management i.e.
ensuring that vendors are performing in according with service level
agreement. This implies the need to have regular operational and
performance meeting with the vendors. - Act as outage manager during network outages
recovery procedure and participate in On-Call Duty Manager rotation.
Qualifications, Skills and Experience:
- The ideal candidate should hold a Degree in
Electrical Engineering/ Telecommunication Engineering/Computer
Science/Computer Engineering or equivalent. - At least seven years’ experience in Telecom
industry. - Strong management background in the
telecommunication industry preferably in the Operation or Support
capacity. - Good knowledge of Mobile communications
- Broad working knowledge of LTE network
topology, its traffic handling capabilities and traffic characteristics. - Good knowledge of performance parameters and
their interpretation and use. - Highly developed knowledge of network
implementation / integration processes - Excellent knowledge of network operations
- Excellent customer management skills
- Business Competence
- Highly developed management skills and people
relation skills. - Highly developed leadership skills and
motivational skills - Human competence
- Highly developed team work
- Excellent problem solving skills
- Highly developed methodological approach
- Excellent communication skills
If
you believe you are one of the ideal candidates for this opportunity in working
with the world’s leading provider of telecommunications equipment & services,
Ericsson, then visit the web link below for full job details and Apply Online.
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