Organization: M-KOPA Solar Ltd
Duty Station: Kampala,
Uganda
M-KOPA
Solar, headquartered in Nairobi, Kenya, is the global leader of
“pay-as-you-go” energy for off-grid customers. Since its commercial launch in October 2012,
M-KOPA has connected more than 150,000 homes in Kenya, Uganda and Tanzania to
solar power, and is now adding over 600 new homes each day. The success of
M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable
to low-income households on a pay-per-use installment plan. Customers acquire
solar systems for a small deposit and then purchase daily usage
“credits” for US $0.45, or less than the price of traditional
kerosene lighting. After one year of
payments customers own their solar systems outright and can upgrade to more
power. All revenues are collected in
real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM
sensors in each solar system allow M-KOPA to monitor real time performance and
regulate usage based upon payments. This
connected design means that M-KOPA is processing vast amounts of data (i.e.
over 10,000 mobile payments per day) via the company’s proprietary cloud
platform, M-KOPAnet. M-KOPA has been recognized for its pioneering business
mode and scale, notably winning the 2015 Zayed Future Energy Prize, being
selected as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance
awards and earning the 2013 FT/IFC Excellence in Sustainable Finance Award.
Job Summary: The Service Centre Manager will mainly guarantee
that the overall performance targets of the Service Centre are met both in
terms of quality and quantity.
Key Duties and Responsibilities:
- Recruit and train direct Sales
Representatives in line with M-KOPA business goals - Monitor and evaluate the performance of
Agents and DSRs to ensure that performance standards are met - Resolve audit recommendations in line with
M-KOPA audit resolution guidelines - Carry out regular in-house reviews of stock
status at the service center and
report findings to the Regional Manager and Sales
Administrator - Prepare and submit weekly activity plans to
Regional Manager - Prepare and submit prospect reports to
Regional Sales Manager - Mentor, coach and supervise the general
performance of staff at the Service Center.
Qualifications, Skills and Experience:
- The ideal candidate should hold a Bachelor’s
Degree from a recognized University. - At least two years’ experience in Direct
Sales. - Past experience in a busy Micro-finance
environment - Good negotiation skills and ability
- Tenacious personality
- Proven ability to drive things through to
conclusion in a dynamic and challenging environment. - Customer focused.
- Good team player with high levels of
flexibility. - Excellent problem solving and analytical
skills. - Self-motivated and able to demonstrate a
drive for results with a professional approach. - Proven report writing skills.
- Proven ability to work with minimum
supervision.
All
suitably qualified and interested candidates should send their applications and
up-to-date CVs to: careersug@m-kopa.com
addressed to:
The
Human Resource & Administration Manager,
Plot
12 Eric Magala Road, Entebbe. Uganda
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