Duty Station: Kampala, Uganda
Reports to: Usage & Retention Manager
Airtel
was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone
operator, which has introduced many “firsts” in the telecommunication sector
such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated
customer care, One rate to all networks, Fax and Data, Call forwarding, Per
second billing, Freedom Forever and Mobile Top up. Airtel in Uganda is a great success story in
Uganda. Our customer base has grown tremendously – so has our coverage – and
our service quality is unsurpassed in the market.
Job Summary: The Usage & Retention VAS Manager will be
mainly responsible for ensuring that the VAS and related key product platforms
meet the business’ current and future needs and conform to Airtel Group
standards. Support in staying abreast of
industry trends for VAS platforms so as to increase VAS Revenues through growth
and retention of VAS subscribers.
Key Duties and Responsibilities:
- Engage in Customer studies on VAS needs and
wants then develop relevant products and services - Initiate ideas on products and services that
lead to the growth of VAS subscribers
- Ensure value added services are aligned to
customer segments and take action to maintain and increase usage to
maximize ARPUs - Keenly monitor the performance through
development and implementation of innovative VAS for the different market
segments - Conduct reconciliation with the different
content providers - Manage and approve tunes provided by the
content providers and maintain the tunes on the IVR - Work hand in hand with Products team for the
launch of new products - Prepare and submit daily revenue and service
usage performance reports
Qualifications, Skills and Experience:
- The ideal candidate for the Airtel Usage
& Retention VAS Manager career opportunity should hold a Bachelor’s degree
in Information Technology and computing, BBA (Marketing) - At least three to five years’ experience in a
marketing position, with a focus on product development - Working knowledge of VAS functions, its
application in various markets and revenue models. - Broad knowledge of Telecom and VAS
integration - Working knowledge of VAS revenue drivers
- Able to operate in a performance driven
organization - Technical knowledge of the latest
technologies and services used within the industry - Excellent Data analysis and Microsoft Excel
skills. - Motivated, flexible and decisive with ability
to convince and align groups with divergent views. - Culturally aware and adept at working across
multiple geographies. - Customer focused and goal oriented
- Excellent planning and organizational skills
- Excellent interpersonal skills
- Excellent communications skills, both orally
and in writing
All suitably qualified and interested
candidates are invited to send their applications to vacancies@ug.Airtel.com
with an updated CV, copies of all academic documents and day phone contact,
E-mail addresses. Address it to: The Resourcing Team.
Deadline: 2nd February 2016
NB: Applicants
who do not hear from us within 1 week from closing date should consider their
applications unsuccessful.
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