Duty Station: Kampala, Uganda
Reports to: Usage & Retention Manager
Airtel
was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone
operator, which has introduced many “firsts” in the telecommunication sector
such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated
customer care, One rate to all networks, Fax and Data, Call forwarding, Per
second billing, Freedom Forever and Mobile Top up. Airtel in Uganda is a great success story in
Uganda. Our customer base has grown tremendously – so has our coverage – and
our service quality is unsurpassed in the market.
Job Summary: The Data Usage & Retention Manager will be in charge
of implementing and ensuring that Data products are as per the agreed marketing
submissions in respect to tariffs, product performance and customer experience
so as to increase data revenue through increasing and retaining data
subscribers
Key Duties and Responsibilities:
- Leverage market research & get consumer
insights into data consumer behavior and preferences to drive future
promotions - Carry out feedback sessions with internal and
external customers on the performance of Data Products - Develop new products and initiatives for
Customers in line with customer surveys and engagements and benchmarking
whilst transferring Best Practices across Zones - Continually review the current product
portfolio and ensure that it is in line with market trends and implement
changes as per the customer needs - The job holder will also launch segmented
products to acquire Data revenue earning customers - The Data Usage & Retention Manager will monitor
the trends of customer demands and acceptability or inclination to data
products and services - Work closely with other departments such as
IT, Commercial Teams and Customer Experience for product performance and
launch of new products
Qualifications, Skills and Experience:
- The ideal candidate for the Airtel Data Usage
& Retention Manager career opportunity should hold a Bachelor’s degree
in relevant field - Possession of a Post-graduate qualification
(e.g. CIM), an MBA would be an added advantage - At least three to five years’ experience in a
marketing position, with a focus on product development. - Significant experience of Telecommunications
Industry or FMCG marketing environment - Ability to operate in a performance driven
organization - Affinity with and technical knowledge of the
latest technologies and services used within the industry and affiliated
industries - Excellent Data analysis and Excel skills
- Highly motivated, flexible and decisive with
ability to convince and align groups with divergent views - Customer focused
- Sets high personal standards and is goal
oriented - Excellent communications skills, both orally
and in writing
All suitably qualified and interested
candidates are invited to send their applications to vacancies@ug.Airtel.com
with an updated CV, copies of all academic documents and day phone contact,
E-mail addresses. Address it to: The Resourcing Team.
Deadline: 2nd February 2016
NB: Applicants
who do not hear from us within 1 week from closing date should consider their
applications unsuccessful.
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