02 February 2016

5 Fresher Customer Care Consultant Jobs - Stanbic Bank



Organisation: Stanbic Bank


Duty

Station:
  Kampala, Uganda


Stanbic Bank

Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in

turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading

banking and financial services group. The Standard Bank Group is the leading

banking group focused on emerging markets. It is the largest African banking

group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest

bank in Uganda by assets and market capitalization. It offers a full range of

banking services through two business units; Personal and Business Banking

(PBB), and Corporate and Investment Banking (CIB).


Job Summary: The Customer Care Consultant will support the Bank

in receiving and resolving inquiries, queries and complaints from both internal

and external customers while maintaining the set quality standards and bank

processes and procedures.


Key Duties and Responsibilities: 

  • Receive customer queries through any contact

    channel and ensure they are answered within set SLA.

  • Log all received inquiries, queries and

    complaints accurately in the available tracking system for records and MIS

    purposes.

  • Quickly respond to customer queries through

    any contact channel while maintaining the set quality standards.

  • Complete customer security check for all

    queries and complaints that require customer verification as per the set

    bank processes and procedures.

  • Expeditiously follow and adhere to defined

    and agreed scripts, processes and procedure while handling customer

    queries.

  • Acquire and maintain knowledge on bank

    products and the use of applications to aid in satisfactory query

    resolution.

  • Follow the escalation process to ensure

    queries get resolved within the set and agreed SLA

  • To proactively communicate identified risks

    and opportunities (sale leads) while handling customer queries and

    complaints

  • The Customer Care Consultant will also be

    tasked with monitoring, contacting customer and verifying the authenticity

    of Visa transactions to curb fraud.

  • Report working tools that are not in working

    condition to the Team Leader / IT for attention.


Qualifications,

Skills and Experience: 

  • The

    ideal candidates for the Stanbic Bank Customer Care Consultant jobs should hold a university

    degree in any relevant field

  • At least one to two years’ experience in

    branch banking with exposure to a front office role or in a Call Centre

    front office role in any service industry.

  • Broad working knowledge of the bank’s

    products and services will be an advantage

  • Proven ability to communicate fluently in

    English & any Ugandan language will be an advantage.


All

candidates who wish to join the one of Africa’s biggest Banking Groups,

Standard Bank in the aforementioned capacity are encouraged to Apply Online by

visiting Link below.


Deadline:

4th February 2016




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