Organization: United Nations Children’s Fund (UNICEF)
Duty Station: Kampala, Uganda
Vacancy Number: VN/PBR/2016/05
The
United Nations Children’s Fund (UNICEF) is mandated by the UN general assembly
to advocate for the protection of children’s rights, to help meet their basic
needs and expand their opportunities to reach their full potential. Together
with our partners, we work in 190 countries and territories to translate that
commitment into practical action, focusing special effort on reaching the most
vulnerable and excluded children, to the benefit of all children, everywhere.
Job Summary: The Senior ICT Assistant (Network and
Applications) provides support for Management Information Systems, Business
Applications, Messaging and software support including building staff skills
through training in support of the UNICEF Uganda country progamme. The incumbent
will render support with all ICT systems operational maintenance and
Administration of Business Applications to ensure business continuity and
disaster recovery. The incumbent will be in charge of the overall
ICT/Communications function of the UNICEF Office, including user and Help Desk
support and maintenance of open source applications/systems for T4D.
Key Duties and Responsibilities:
1. Render support in
implementing corporate Application under the guidance of the ICT Manager and
within the framework of the corporate ICT plan for the country office,
including:
- Assist in implementing Global rollouts,
upgrading corporate applications and network operating. - Offer technical support to all users in using
the corporate application and escalate any issue to the Global help Desk. - Support Sub-offices resolving any issue to
access VISION or other corporate application. - Render support in organizing the user training for new
systems and applications
2. Assist in managing the
office network and ICT resources which includes :
- Keenly monitor and analyses network
statistics, applications logs and firewall logs. - Enhance network availability and service
levels by establishing routine maintenance procedures, heightening
security and user access rights. - Carry out the routine monitoring of the WAN
link in Country office and zone offices to ensure its continuity. - Conduct routine maintenance procedures for
all severs under the guidance of ICT Manager - Provide technical support in implementing new
operating system upgrades and replacing computer hardware - Maintain data backup in a manner that allows
easy retrieval /restore and complies with UNICEF standards and perform
regular maintenance on systems to keep them running in good condition. - In charge of the maintenance and administration
of T4D servers and applications
3. Provide user support
and assist in providing training in the areas of information technology and
business applications which includes:
- Provide support in organizing orientation and
refresher sessions to enhance the knowledge of Users in using the ICT
systems more effectively and efficiently. - Provide technical support and guidance to the
users for using online shared storage (Teams site and OneDrive) and
network shared storage. - Assist in trouble shooting to resolve ICT
service calls assigned to Kampala helpdesk. - Provide support in conducting induction for
new staff on internal ICT Policy, procedures and using the ICT resources.
4. Provide support in
maintaining ICT disaster Recovery Plan and data backup which includes:
- Assist in supporting the implementation of
routine ICT disaster recovery procedures including daily backup. - Documenting network processes, procedures,
software, tools and issues. Classifies and maintains the network
documentation. - Providing support in updating Business
continuity Plan (BCP) and ICT Disaster Recovery Plan (DRP) and help in
conducting simulation. - In charge of implementing routine ICT
disaster recovery procedures including daily backup.
5. Provide support in
enhancing the knowledge management to meet the office’s information needs which
including managing the network shared drive, and online One drive for Business.
Performs
any other duties, as required by the UNICEF ICT Manager.
Qualifications, Skills and Experience:
- The ideal candidate for the United Nations
UNICEF Senior ICT Assistant (Network and Applications) career opportunity
should have completed secondary education, preferably supplemented by
technical diploma or university degree in the field of IT with specialized
training in Network Administration, Software applications, data and
telecommunications. Microsoft Certification is an advantage. - At least seven years progressive work
experience in information management with Network, System Administration,
Software development, Data and Telecom solutions at national levels.
Hands-on experience in setting the Webserver, managing Windows and Ubuntu
Network server will be an asset. - Must be up-to-date of current issues and
trends in information resources management. Must have good training
skills. - Fluency in English is required.
- Core Values (Required): Commitment; Diversity and Inclusion;
Integrity - Core Competencies (Required):
Communication; Drive for Result; Working with People - Functional Competencies (Required):
Analyzing; Applying Technical Expertise; Following instructions and
Procedures; Planning and Organizing
NB: UNICEF is committed to gender equality in its
mandate and its staff; qualified female candidates are strongly encouraged to
apply. UNICEF is a smoke free environment. All candidates who had previously
applied need not apply again.
All
suitably qualified and interested Ugandan Nationals who wish to join the United
Nations UNICEF must send their applications accompanied by an updated CV and
P11 form, download here, as well
as two of the most recent performance evaluation reports.
The
Email applications should be sent in this format to name your file attachments:
Firstname_Lastname followed by document e.g. Gold_MukasaP11 or Gold_MukasaCV or
Gold_MukasaApplication.
The
applications should be addressed to:
P.O.
Box 7047, Kampala Uganda
to: ugderecruit@unicef.org
Deadline: 11th February, 2016
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