Organisation: Stanbic Bank
Duty Station: Kampala, Uganda
Stanbic Bank
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Head, Bank Digitalization provides
strategic thought leadership and partnering to business leaders, in order to
facilitate the right decisions to drive productivity and profit improvements,
as well as deliver on their most important strategic priorities. The incumbent will
be required to be an expert on transformational change and ensure the
recommendations and deliverables that come out of any transformation have
address stakeholder and change management issues and opportunities to optimize
the successful implementation and sustainment of new methods, process,
behaviours, structures, technologies, and other changes that this team creates,
implements and sustains.
Key Duties and Responsibilities:
1.
Business Delivery and Operational Effectiveness:
·
The incumbent will be accountable to evaluate,
design, build, implement and maintain best in class processes that enhance the
customer experience leading to achievement of our desired customer experience, while ensuring that the
interaction with our staff, where applicable, is aligned with key sales and
service attributes.
·
Develop engagement criteria and forums to identify
models and review capacity for optimal
engagement resourcing.
·
Accountable to lead the execution of the transformation
roadmap
·
Accountable to lead centres of expertise to
understand, design, optimize and document PBB
product, customer and operational workflow and supporting end-to-end
processes that are synergistic and operate in an integrated fashion, based on a
comprehensive understanding of the work and work requirements.
·
The incumbent will provide leadership for the
assessment and prioritization of operational effectiveness requirements across
all distribution channels, directing the identification of change requirements
and the design and development of improved processes and procedures to support
the desired customer and employee experience across channels, support
operational stability and integrity and meet all audit requirements.
·
Responsible for the assessment of existing process
tools against changing business needs to identify gaps and act as the business
approval point for day-to-day process issues. Clarify operating model and
accountabilities with business heads
·
Align with Project Management Office on engagement,
priorities and support model and
connect to PMO to clarify operating standards and interaction model
·
Act as member of PMO leadership team and support
continuous improvement of execution
processes
2.
Client and Relationship Management:
·
Understand needs and challenges of diverse sales,
service and operational groups to ensure that focus is targeted on those
activities that drive the most fundamental change and that align to key strategic and tactical
changes led by other business units.
·
Engage impacted stakeholders and direct the
development of decision-making protocols and
design principles to ensure goals of multiple stakeholders are satisfied
for processes which cross functional
business units.
·
Serve as the point of subject-matter expertise
regarding product, customer and operational workflow/process strategies to
business units.
·
Work in liaison with various stakeholders, in
country and across the group, understanding and prioritizing business
priorities and resource management. Remains highly aligned to support business
priorities.
·
Influence
Executives and Business Leaders; and manage complex relationships across
programs and the business
3.
Change and Innovation:
·
Responsible for fundamental re-engineering of our
processes and business value chain based on learning from best in class
organizations will require an unwavering commitment to constant re-evaluation
of every element in the value chain. A clear understanding on human dynamics is
needed to anticipate the likelihood of adoption and develop strategies to
ensure consistent execution of key processes
·
Accountable to develop tools and performance metrics
to identify areas of non-compliance and work with internal partners to rectify
the gaps in order to deliver a consistent customer and employee experience.
·
The incumbent will develop strategies to
holistically simplify work activities across branch distribution, defining and
designing standardized processes by product, channel and by touch point.
Provide overall strategic direction and leadership regarding Strategic business
transformations
4.
Managerial Leadership:
·
Provides leadership and sets appropriate context and
establish prescribed limits for direct reports.
·
Oversee the establishment of a two-way working
relationship with direct reports and other matrix reports to solicit their
views on the working environment, potential
changes affecting their work, continuous improvement opportunities,
and revisions to the plan.
·
Responsible for establishing and optimizing team
integration by articulating the linkages
between the accountabilities and authorities of different roles across
the business.
·
In charge of ensuring the effective implementation
of Bank initiatives and programs through the establishment of appropriate context
and setting of direction for direct reports and matrix reports by providing relevant
information, establishing goals, and setting limits with the context and
prescribed limits of the business head.
5.
Documentation, Training and Support:
·
Support the effective uptake, use and maintenance of
the system as new processes or systems are rolled out.
·
Maintain process knowledge by incorporating methods,
techniques, notations, standards and best practices derived from the business
process architecture team.
·
Act as a process subject matter expert and prepare
documentations, such as procedural and
training manuals by educating business users responsible for managing and operating business processes
·
Responsible for monitoring, measuring and providing
feedback on process performance
·
Contribute to the ongoing development and
maintenance of the Control Framework,
establishing standards and controls and maintaining product governance
and policies to ensure regulatory requirements are met and to optimize and sustain
the distribution channel operations and achieve business objectives.
·
Manage of all compliance processes, requirements and
reporting.
·
Report non-compliance and any process deviations
from the vendor SLAs
·
Interacting with
internal and external bodies such as Risk management, Internal Audit,
Legal Services regulations and other industry bodies
·
Continues to reinforce a continuous improvement
agenda of PBB strategy, engaging
stakeholders in feedback
Key Performance Indicators:
·
Percentage internal utilisation of the new process
·
Percentage migration and utilization
·
Satisfactory Audit rating
·
Well-articulated goals for direct reports
·
Percentage
process optimizations
·
Percentage improvement in turn -around time for key business processes
·
Percentage automation of manual processes
·
Implementation of a changement framework.
·
Turn-around time on new process and system adoption
·
Percentage staff productivity achieved
·
Turn- around time for process and system roll out.
·
Turn – around time on new process and system adoption
·
No overdue repeat audit findings
Qualifications, Skills and
Experience:
·
The ideal candidate should hold a first degree in
business commerce from a recognized university
·
Broad knowledge and understanding of cross functional
business initiatives and how they interact, exposure to process redesign
methods; understanding process modelling, analysis and simulation tools,
understanding of project management and change management.
·
Analytical thinking and business acumen, lean process management, change leadership,
strategic thinking, strategy development
and execution, customer focus, organizational understanding and influence, strategic use of relationships and
collaboration, team leadership –
building achievement-oriented teams, disciplined execution, and
technology management.
·
High Business Acumen
·
Change Leadership
·
Influencing Skills
·
Risk Management skills
·
Strategic thinking and ability
·
Technology Management
All candidates
who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in
the aforementioned capacity are encouraged to Apply Online by visiting Link
below.
Deadline: 26th November, 2015
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