Kenya Airways Jobs - Station Manager Ground Services

Organisation: Kenya Airways

(KA)

Duty Station: Entebbe,

Uganda

Kenya Airways

is the flag carrier of Kenya and was the first African flag carrier to be

privatized. Kenya Airways is widely considered as one of the leading

Sub-Saharan operators; as of January 2013, the carrier was ranked fourth among

the top ten ones that operate in Africa by seat capacity, behind South African

Airways, Ethiopian Airlines and EgyptAir. The airline became a full member of

SkyTeam in June 2010, and is also a member of the African Airlines Association

since 1977.

Job Summary: The Station

Manager Ground Services will support Kenya Airways by ensuring a safe, healthy

and secure ground services operation at the station in compliance with

regulatory requirements, company policies and the local airport authority while

on temporary assignment. The incumbent will monitor that standards of

punctuality and customer service are delivered by third parties as per contract

and Service Level agreement and in accordance with the company policies and

procedures and relevant regulatory authorities.

Key Duties and Responsibilities:

·        
The Station Manager will ensure that the standards

of Safety and security are communicated to all station staff, Ground handling

agents and all other service providers and control their that they are adhered

to.

·        
Drive “On Time Performance” culture within the

airport team and constantly engage all stakeholders to maintain the highest

performance.

·        
Make sure that customer service is delivered to a

high standard that meets every customer’s needs and expectation.

·        
Manage station costs in line with the budget and

implement all cost saving initiatives as determined and communicated

·        
The incumbent will support and develop a high

performance team capable of achieving results by meeting the set benchmarks

with minimum supervision.

·        
Work in liaison with the relevant authorities and

ensure conformity with all regulatory requirements, organization standards and

local procedures.

·        
Represent Kenya Airways at AOC meetings to address

various airport issues.

·        
Actively promote company image to enhance public

relations, visibility in the market and customer loyalty

·        
Interpret and monitor safety standards, regulations

and security awareness

·        
As the accountable manager, ensure corrective action

is taken based on audit findings and/or risk assessment analysis

·        
Ensure and maintain a healthy, safe and secure

working environment in compliance with company procedures and regulatory

authorities

·        
Prepare and submit monthly reports on Ground

Handling activity.

·        
Manage and be responsible for the implementation of

the Local Emergency Accident Procedures plan.

·        
Perform any other duties as assigned by the Kenya Airways

Supervisor.

Key Performance Indicators:

·        
Increase ticket sales and excess baggage revenues

without compromising our customer service.

·        
Meet and exceed company’s benchmarks as per KPIs on

dashboard

·        
Proper cost control (budget control)

·        
Customer feedback through quarterly consumer survey

Qualifications, Skills and

Experience: 

·        
The Kenya Airways Station Manager Ground Services should

hold be a University graduate with experience in all round airport handling

·        
A minimum of five years’ experience in supervisory

roles.

·        
Computer literacy skills

·        
Excellent negotiation skills

·        
Ability to lead, guide & motivate a team

·        
Possess excellent analytical skills

·        
Good planning and organizational skills

·        
Excellent communication and interpersonal skills

·        
Customer focused and result oriented

·        
Good team player

·        
High level of professionalism

·        
High degree of integrity

·        
Ability to lead, guide and make decisions

·        
Excellent communication skills

·        
Highly self driven

·        
Confident, decisive & proactive

·        
Revenue & cost sensitive

·        
Ability to work under pressure in a dynamic

environment

·        
Knowledge of a foreign language is an added

advantage

All suitably

qualified candidates who wish to join the Aviation industry with Kenya Airways

should apply by either sending an application letter and updated CV to:

Ground Floor,

Jubilee Insurance Building,

P.O. Box 6969,

Kampala. Uganda.

Deadline: 23^rd November, 2015

NB: Kenya Airways does not charge a fee at any stage of

the recruitment process (application, interview meeting, processing, or

training).