3 Fresher Telesales Representative Jobs - M-KOPA Solar Ltd

M-KOPA

Solar, headquartered in Nairobi, Kenya, is the global leader of

“pay-as-you-go” energy for off-grid customers.  Since its commercial launch in October 2012,

M-KOPA has connected more than 150,000 homes in Kenya, Uganda and Tanzania to

solar power, and is now adding over 600 new homes each day. The success of

M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable

to low-income households on a pay-per-use installment plan. Customers acquire

solar systems for a small deposit and then purchase daily usage

“credits” for US $0.45, or less than the price of traditional kerosene

lighting.  After one year of payments

customers own their solar systems outright and can upgrade to more power. All

revenues are collected in real-time via mobile money systems (such as M-PESA in

Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor

real time performance and regulate usage based upon payments.  This connected design means that M-KOPA is

processing vast amounts of data (i.e. over 10,000 mobile payments per day) via

the company’s proprietary cloud platform, M-KOPAnet. M-KOPA has been recognized

for its pioneering business mode and scale, notably winning the 2015 Zayed

Future Energy Prize, being selected as the top New Energy Pioneer at the 2014

Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in

Sustainable Finance Award.

• Generate sales  leads and interest for M-KOPA add on
  
  products using scripts, product knowledge and communications skills


• Make and receive calls from  potential customers using operating telephone
  
  equipment, automatic dialer systems, and 
  
  other telecommunications technologies


• Maintain customer experience levels within
  
  the quality standards stipulated and recommend needed changes according to
  
  MKOPA  customer care policies


• Document  customer information , queries on
  
  Customer Relationship Management (CRM) 
  
  and transactions by completing forms and record logs in line with
  
  MKOPA data collection policy


• Receive 
  
  and resolve  client
  
  complaints  in line with  MKOPA customer care guidelines


• Escalate the sales process  as 
  
  per work load

• The ideal candidates for the Telesales
  
  Representatives job placements should at least hold a bachelor’s degree in
  
  any relevant discipline or a diploma with a background in customer care
  
  and sales


• A year of sales’ experience


• Excellent verbal and written communication
  
  skills


• Result oriented


• Possess a sales oriented mindset with a high
  
  degree of persuasion skills and maturity


• Patient and persistent


• Service orientation and social perceptiveness


• Proven ability to remain composed while
  
  handling stressful situations


• Organized and meticulous in carrying out
  
  duties


• Good team player with pleasant disposition


• Numerate and quick thinker


• Ability to multi-task


• Applicants with fluency in spoken Luganda,
  
  Kiswahili and Runyakitala have an added advantage