Organization: The Emirates Group
Duty Station: Entebbe, Uganda
The
Emirates Group is a highly profitable business with revenue of US$21.1 billion
and over 50,000 employees. The Group comprises of dnata, one of the largest air
services provider globally and Emirates airline, the Group’s rapidly expanding
and award-winning international carrier. Within the Group there are a diverse
range of businesses which offer a wide spectrum of career opportunities, all of
which can be explored through the Group’s dedicated careers website,
emirates.com/careers. Emirates flies one of the youngest, most innovative fleet
in the sky to over 130 destinations across six continents and dnata’s network
now extends across 100 locations worldwide. With our international network
constantly expanding and opportunities arising in countries/cities outside of
Dubai, we are looking for career motivated individuals to join our operations
in their home countries.
Key Duties and Responsibilities:
- The Supervisor Airport Services will be in
charge of deploying available Emirates resources to best advantage in
order to satisfy passenger and operational requirements arising during
each duty period. - Ensure that Ground Handling Agent and other
suppliers are fully briefed regarding EK requirements and that they
deliver them in a timely and efficient manner so that the service handling
proceeds smoothly and Emirates passengers’ expectations are met or
exceeded. - Responsible for managing all problems arising
such as delays, disruptions, excess baggage or denied boarding including
implementation of the ‘options’ scheme, within the guidelines provided by
the Airport Services Manager in order to retain customer confidence and
loyalty. - In charge of investigating and responding to
queries, complaints and claims received from various Head Office
Departments or passengers direct, in an efficient and timely manner in
order to restore passenger confidence. - Perform any other duties as directed from time
to time by the Airport Services Manager or Senior Airport Official on duty
e.g. assistance with Immigration Fines (where appropriate), in order to
meet the needs of the operation.
Qualifications, Skills and Experience:
- The ideal candidate for the Emirates Group Supervisor
Airport Services should at least hold an A’ level qualification or
equivalent. - At least five years’ experience in Airport
Ground Handling, with two years’ experience as a senior station assistant
and with proven ability or aptitude to lead a team. - The applicant must have completed relevant
professional training courses. (Advanced courses in Passenger Services,
Reservations & Ticketing, Ground Operations & Cargo, Weight and
Balance, Baggage Services & Claims and Behavioral Skills etc.) - Broad working knowledge of Departure Control
Systems (DCS) - Fluent spoken and written English.
- Excellent interpersonal skills and a pleasant
outgoing personality.
Salary and Benefits: We offer our employee’s competitive
remuneration packages, attractive travel benefits, and career development
supported by multi-million dollar training facilities in Dubai, and e-Learning
programmes for those seeking a long-term future in the Company.
All suitably
qualified and interested candidates desiring to serve the Emirates Group as the Supervisor Airport
Services should express their interest by visiting the UN recruitment website
and clicking Apply Now.
Deadline:
4th February 2016
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